The Ticket That Shouldn't Exist: A Playbook for CX Leaders Who Are Done Absorbing Product Problems

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Nubank

Nubank achieved 60% quality assurance coverage and identified 8 NPS drivers with Birdie Agent QA. Projecting +10 point tNPS lift through strategic quality monitoring.

Koho

Discover how KOHO used Birdie's Voice of Customer platform to cut inbound contact volume by 75%, lift CSAT from 73% to 91%, and scale to 2M+ customers.

Tegus

Tegus automated customer feedback analysis with Birdie, centralizing 8 sources. Saved 27 hours monthly, doubled insight speed, improved decisions.

Olist

Olist unified customer feedback analysis from surveys, tickets, reviews. Identified churn drivers 3-4 weeks earlier through proactive intelligence.

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Neon

Learn how Neon improved app ratings by 27% and reduced detractors by 57% using Birdie's Customer Intelligence to unify feedback across 32M accounts.

Mercado Bitcoin

Mercado Bitcoin reduced customer feedback analysis from days to hours (80% improvement). Aligned CX, Product, Design with unified customer intelligence.

Atlas

Atlas transformed product development with customer feedback analysis powered by AI. Faster innovation cycles, consumer-centric design, measurable gains.

Agibank

Agibank used voice of customer software to analyze 2.4M conversations, reducing churn 10% and preserving $60K monthly through advanced feedback analysis.

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