Birdie's Customer Intelligence OS decodes the noise to reveal the story behind customer feedback, complete with measurable ROl.
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Insights spread across systems make the full picture unclear.
Siloed and inconsistent feedback blocks comparability.
CI impact is tough to tie to KPIs like retention or cost-to-serve.
Trends emerge after complaints already spread.
Most tools stop at “what” customers say, not the “why.”
Customer Intelligence findings sit in decks, rarely reaching cross teams.
Birdie Customer Intelligence OS unifies customer feedback, behavioral signals, and sentiment analysis into a single view. AI then detects themes, friction points, emotion, and intent across all interactions, revealing which experiences push customers away and which ones build loyalty.
Birdie tracks the outcomes of CI initiatives by tying customer insights to improvements in satisfaction, retention, and cost efficiency. Transparent metrics show how each action influences business performance, enabling teams to demonstrate ROI with confidence.
Turn fragmented feedback into clear priorities applying AI-powered taxonomy that standardizes classifications, quantifies issues, and ranks what matters most. No spreadsheets, no manual tagging. Just a reliable hierarchy of priorities grounded in real customer impact.
Need to handle more interactions than any team can manually review.
Seek to turn customer conversations into decisions fast.
Aim for spot issues and opportunities before they become costly.
Want to improve operational efficiency and unlock immediate ROI.
Prioritize what matters across thousands of tickets and reviews.
Need to operate in high-feedback volume industries.
"In preparation for a workshop, I just did a search across all feedback and got screenshots within 15 minutes to understand what customers have said. It would generally have taken me much longer – at least a couple of hours – previously to sometimes not even find what I needed!"
Sarah Z
Product Designer at Tegus
"As a product leader, understanding the customer based on data is essential. Obtaining this data correctly segmented to perform the necessary analysis for decision-making was costly and time-consuming, which made it difficult for our team to take proactive action. This challenge only increased as we scaled and added new products to the portfolio."
Felippe Galeb
Chief Product Officer, Olist
“Birdie has been transformational for us. It helps us stay close to the customer, detect emerging pains early, and prioritize what really matters. We’ve reduced the friction to access feedback and made it easier for product and design teams to act fast. It’s not just a dashboard, it’s a system that keeps us relevant, connected, and customer-driven.”
Wilton Pinheiro
CTO Neon
Birdie Customer Intelligence OS doesn’t just collect feedback.It connects customer signals, analyzes them deeply, and reveals the real drivers behind customer behavior to give you clarity on what matters and what to do next.
