The Ticket That Shouldn't Exist: A Playbook for CX Leaders Who Are Done Absorbing Product Problems

Solutions for QA Leaders

QA that proves its value, in revenue, not rubric scores

Score 100% of interactions. Connect every finding to business outcomes.

See it live Book a demo

Trusted by

QA Challenges

The Quality Leader's reality

Quality leaders are the bridge between individual interactions and organizational performance. They see patterns no one else sees, but their biggest challenge is making those patterns matter to leadership, Product, and Ops.

Context

Responsible for interaction quality across support, sales, and success teams. You own coaching programs, QA scorecards, compliance monitoring, and the system that connects frontline behavior to customer outcomes and business results.

The Challenge

You're scoring interactions but can't tell leadership how it's impacting the business. CSAT is flat, coaching feels random, and the biggest problems in your QA data never get connected to product or ops. You're sampling 1–3% and you know you're missing things.

What Changes

Score 100% of interactions automatically and connect every finding to business outcomes. Coach on what actually changes results, not just what matches the rubric. Prove QA's value to leadership in revenue and retention terms, not compliance scores.

benefits

From sampling to strategic coverage

Score 100% of interactions automatically

AI-powered scoring across 100% of interactions — chat, email, voice, bot/LLM. Everything traditional QA does, at scale. Stop sampling 1–3% and hoping you're seeing the full picture. See all of it.

Connect every score to business outcomes

Not just "did they follow the rubric?" but "did this behavior move CSAT, retention, and resolution?" Outcome-driven scoring that identifies which agent behaviors actually drive results — and which "failures" are product or process problems in disguise.

Identify when it's not a quality problem

Root-cause correlation connects quality scores to VoC signals. When a pattern emerges, Birdie tells you: is this an agent coaching issue, a process gap, or a product failure your agents are absorbing? Stop coaching for problems you didn't create.

Platform capabilities

how it works

From interaction to outcome, tracked every step

Define

Set your quality rubric — the behaviors, outcomes, and compliance standards that actually matter to your business.

Evaluate

AI scores 100% of interactions automatically against your rubric. No sampling, no blind spots, consistent application across every channel.

Prioritize

Findings ranked by business impact. See which agent behaviors, process gaps, or product failures are driving the most damage — and fix those first.

Develop

Coach on what actually changes results. Track whether coaching moved CSAT, resolution rates, and retention — and prove it to leadership every quarter.

Customer story

When decision velocity comes into play

Digital Bank

Desafio

Scaling QA across millions of customer interactions while connecting service quality to satisfaction, loyalty, and business outcomes.

>60%

analyzed interaction coverage from less than 5%

<24h

from evaluation to action down from 2 weeks

For the first time, we could see exactly which actions from our agents made customers more loyal — and where to focus our coaching and operational energy.

Nubank

Nubank Quality leader.

Infrastructure

Built for enterprises that can't afford to get it wrong

Security & Compliance

Birdie is built to the standards of regulated fintech and healthcare environments, anywhere in the world. Your customer data is encrypted, access-controlled, and audit-logged.

Accuracy & Transparency

We publish F1 scores. We show you model cards. We're explicit about accuracy limitations and edge cases. You know exactly what works, what doesn't, and why.

Availability & Support

99.9% uptime SLA. Dedicated enterprise support. Your decisions don't stop because your platform stopped. When you need us, we're here.

From signal to execution in one workflow.

Birdie connects to the systems where signals originate and the tools where work happens. Signals flow in from Zendesk, Slack, surveys, and reviews. Birdie diagnoses them. Decisions flow out to Jira, Asana, and your AI agents — with full context.

See Integrations