How KOHO Connects Quality to Customer Experience, Performance & Retention
Monika Aufdermauer
VP, User Success, KOHO
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
Save your spot
100% QA coverage is just the beginning. The bigger question is whether you’re evaluating the things that actually impact your customers. Hear how KOHO connects human and LLM support quality with customer signals and outcomes to understand what really drives the experience and turn those insights into better coaching, training, and processes. Monika will share how KOHO:
How KOHO Connects Quality to Customer Experience, Performance & Retention
Monika Aufdermauer
VP, User Success, KOHO
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
About the webinar
100% QA coverage is just the beginning. The bigger question is whether you’re evaluating the things that actually impact your customers. Hear how KOHO connects human and LLM support quality with customer signals and outcomes to understand what really drives the experience and turn those insights into better coaching, training, and processes. Monika will share how KOHO:
Moved from sampling conversations to evaluating every human and AI interaction—and what 100% coverage unlocked
Connected support quality with customer signals to understand what actually drives satisfaction
Built coaching and training workflows that help agents increase CSAT and user retention
The guest
Monika Aufdermauer
VP, User Success, KOHO
Monika leads User Success at KOHO, the Canadian fintech unicorn serving 2.5M+ members. Her team has helped make customer experience a more strategic part of the business, connecting what happens across human and AI support with customer outcomes, and turning those insights into better decisions driving support, product, and processes improvement across the organization.
Koho
KOHO took QA coverage to 100% and grew CSAT from 73% to 91%
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Register once and get the live session plus the recording.
See Birdie in action.
See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.
