How KOHO Connects Quality to Customer Experience, Performance & Retention
Monika Aufdermauer
VP, User Success, KOHO
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
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Register once and get the live session plus the recording.
How KOHO Connects Quality to Customer Experience, Performance & Retention
Monika Aufdermauer
VP, User Success, KOHO
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
About the webinar
Register once and get the live session plus the recording.
How KOHO moved from reviewing a small sample of support interactions to evaluating all of them, and what that took operationally
What changed for customer satisfaction once every interaction, human and AI, got the same standard of review
What KOHO's managers coach differently now that a score isn't the only thing on the table
The guest
Monika Aufdermauer
VP, User Success, KOHO
Monika leads User Success at KOHO, the Canadian digital bank serving 2.5M+ members. Her team rebuilt how KOHO measures and improves frontline quality, moving from a small sample of reviewed interactions to full coverage across human and AI conversations.
Koho
KOHO took QA coverage to 100% and grew CSAT from 73% to 91
Save your spot
Register once and get the live session plus the recording.
See Birdie in action.
See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.
