The Ticket That Shouldn't Exist: A Playbook for CX Leaders Who Are Done Absorbing Product Problems

Topic

min read

February 19, 2026

Live Session with Zack Hamilton

Pat Osorio

Pat Osorio is the co-founder and CRO of Birdie and a serial entrepreneur with experience in Marketing, Business Development, and Sales. She was also nominated as one of the 2021 top female investors in Latin America by LAVCA and is an advocate for Female and LGBTQI+ Entrepreneurship.

Scale your content output without scaling your team. Bierd gives content leaders the briefs, workflows, and analytics to ship more of the right things.

Products Used

Voice of Customer

Agent QA

We’re excited to share Birdie’s latest live webinar, now available to watch on YouTube.

In this session, the Birdie team explores key insights, practical strategies, and product perspectives designed to help teams make smarter, faster decisions with confidence.

Whether you joined us live or are catching up on demand, this webinar is a great opportunity to learn more about how Birdie is helping businesses turn complex information into clear, actionable intelligence.

Watch the full webinar here:
YouTube Live

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