Customer Experience Doesn't Follow Your Org Chart
Christen Spirocostas
CX Leader (Verizon, Chewy, ChenMed)
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
Watch the webinar
AI can now do in hours the correlation work that used to take teams of analysts. The harder part is getting the business to act on it. Christen shares the framework she has used across industries to keep the customer lens in every decision. You'll learn:
40 minutes
Customer Experience Doesn't Follow Your Org Chart
Christen Spirocostas
CX Leader (Verizon, Chewy, ChenMed)
Bill Staikos
Strategic Advisor, U.S. Go-to-Market, Birdie.ai
About the webinar
AI can now do in hours the correlation work that used to take teams of analysts. The harder part is getting the business to act on it. Christen shares the framework she has used across industries to keep the customer lens in every decision. You'll learn:
How to use the three Es (ease, effectiveness and emotion) to find where the journey breaks, and why emotion carries the strongest link to churn in her analysis
How to prompt AI as a strategist instead of a summarizer, combining verbatims with operational data like repeat contacts and claim times
How to close the loop with cross-functional ownership, and where a human concierge team beats automation
The guest
Christen Spirocostas
CX Leader (Verizon, Chewy, ChenMed)
Christen brings experience across CX strategy, voice of the customer, sales operations, product thinking and market research, with roles at brands including Verizon, Chewy and ChenMed. Her work focuses on moving customer insight beyond reporting and into how teams prioritize and act.
Christen Spirocostas and Bill Staikos on why analysis is no longer the CX bottleneck, and how to turn insight into action across teams you don't own.
Watch the webinar
See Birdie in action.
See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.
