- BACKGROUND
1.1. The Customer and Birdie SSOT Corp. (“Birdie“, “we“, “us“, or “our“) agreed to enter into a pricing plan that incorporates our terms and conditions (together, the “Agreement“).
1.2. This DPA is between Birdie and the Customer (each a “Party” and collectively the “Parties“), pursuant to the Agreement.
1.3. In the event that we process any Authorized User Data and/or Customer End User of individuals located in the UK or the EEA, or of any Customer who is established in the UK or the EEA, this Data Processing Agreement (the “DPA“) shall be supplemental to the Agreement and apply to the processing of such Authorized User Data and/or Customer End User Data. In the event of a conflict between any of the provisions of this DPA and the provisions of the Agreement, the provisions of this DPA shall prevail.
- DATA PROCESSING
2.1. Customer as Controller. The Customer and Birdie acknowledge that for the purpose of Data Protection Laws, the Customer is the controller, and Birdie is the processor of the data.
2.2. Customer Compliance. The Customer retains control of the personal data and remains responsible for its compliance obligations under applicable Data Protection Laws, including providing any required notices and obtaining any required consents and for the processing instructions it gives to Birdie.
2.3. Nature and Purpose of Processing. Annex A describes the subject matter, duration, nature, and purpose of processing and the personal data categories and data subject types in respect of which Birdie may process personal data in order to provide the Services and fulfill its obligations under the Agreement.
2.4. Instructions for Data Processing.
(a) We will only process Authorized User Data and/or Customer End User Data in accordance with the Customer’s written instructions, unless processing is required by UK, European Union or Member State law to which we may be subject, in which case we shall, to the extent permitted by UK, European Union or Member State law, inform the Customer of that legal requirement before processing such data. The Agreement and this DPA shall be the Customer’s complete and final instructions to us in relation to the processing of such data.
(b) We will comply with the Customer’s written instructions requiring us to amend, transfer, delete, or otherwise process Authorized User Data/Customer End User Data or to stop, mitigate or remedy any unauthorized processing unless legally prohibited from doing so.
(c) We will notify the Customer if, in our opinion, the Customer’s instructions would not comply with Data Protection Laws.
2.5. Additional processing. Processing outside the scope of this DPA or the Agreement will require a prior written agreement between the Customer and us regards additional instructions for processing.
2.6. Required consent. Where required by applicable Data Protection Laws, Customer will ensure that it has obtained or will obtain all necessary consents for the processing of Authorized User Data and/or Customer End User Data by us in accordance with the Agreement.
- TRANSFER OF PERSONAL DATA
3.1. Authorized Sub-processors. The Customer agrees that we may use the Sub-processors set out in Annex B (and gives general consent for us to appoint future Sub-processors).
(a) We shall not permit, allow or otherwise facilitate Sub-processors to Process Authorized User Data and/or Customer End User Data unless we enter into a written agreement with the Sub-processor which imposes substantially similar obligations on the Sub-processor with regard to their Processing of Authorized User Data, and/or Customer End User Data as are imposed on us under this DPA.
(b) We shall notify the Customer from time to time of the identity of any changes/additions to the Sub-processors we engage.
(c) If the Customer (acting reasonably) does not approve of a new Sub-processor, the Customer may request that we move the Authorized User Data and/or Customer End User Data to another Sub-processor. We shall, within a reasonable period of time following receipt of such request, use all reasonable endeavors to ensure that the relevant Sub-processor does not process any further Authorized User Data and/or Customer End User Data and help identify an alternative.
3.2. Liability of Sub-processors. We will at all times remain responsible for compliance with our obligations under the DPA and will be liable to the Customer for the acts and omissions of any Sub-processor approved by the Customer as if they were our acts and omissions (subject to the terms of the Agreement).
3.3. Transfers of Personal Data. Where the Services involve the transfer of European Data to the Processor in a country that has not been deemed to provide an adequate level of data protection pursuant to European Data Protection Laws (“Adequacy Decision”), the following applies:
- a) With respect to transfers outside the European Economic Area, the Parties shall comply with the terms of the Standard Contractual Clauses. If there is any conflict between the Standard Contractual Clauses and this Data Processing Addendum, the Standard Contractual Clauses shall apply.
- b) With respect to transfers outside the UK, the Parties shall comply with the terms of the Standard Contractual Clauses as amended by the UK Addendum.
- c) at Controller’s request, the Standard Contractual Clauses shall be replaced, and the Parties shall execute new standard contractual clauses for transfers to data processors in third countries adopted pursuant to Art. 46 (2) c) or d) of the GDPR.
- d) If an Adequacy Decision is repealed or suspended, paragraphs a) and b) above shall automatically apply.
The Parties acknowledge that following entry into this Data Processing Addendum, the UK may adopt a new set of approved standard contractual clauses that the Parties will be required to execute (“New Approved UK Clauses”) and incorporate into this Data Processing Addendum in place of the Standard Contractual Clauses as amended by the UK Addendum. In the event New Approved UK Clauses are adopted, the Parties shall work together in good faith and in a timely manner to ensure any formal deadline for implementation of the New Approved UK Clauses is met, including by taking such actions (which may include execution of documents or an addendum to this Data Processing Addendum) as may be required to give effect to the New Approved UK Clauses to ensure compliance with the UK GDPR.
- DATA SECURITY, AUDITS, AND SECURITY NOTIFICATIONS
4.1. Birdie Security Obligations. Taking into account the state of the art, the costs of implementation, and the nature, scope, context, and purposes of the processing, as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, we will implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including the measures set out at Annex C.
4.2. Compliance. Upon request by the Customer, we will make available all information reasonably necessary to demonstrate compliance with this DPA.
4.3. Audit. Birdie will permit the Customer and its third-party representatives (not
more than once annually) to audit Birdie’s compliance with its obligations to give at least 60 days notice during the term of the Agreement. Birdie will give the Customer and its third-party representatives only such assistance as is necessary to conduct such audits.
4.4. Security Incident Notification. If we or any Sub-processor become aware of a Security Incident, we will (a) notify the Customer of the Security Incident within 72 hours, (b) investigate the Security Incident and provide such reasonable assistance to the Customer (and any law enforcement or regulatory official) as required to investigate the Security Incident, and (c) take steps to remedy any non-compliance with this DPA.
4.5. Birdie Employees and Personnel. We will treat the Authorized User Data and
Customer End User Data as confidential information of the Customer, and shall ensure that any employees or other personnel have agreed in writing to protect the confidentiality and security of Authorized User Data and Customer End User Data.
4.6. Assistance. We will provide reasonable assistance in meeting the Customer’s compliance obligations under Data Protection Laws, taking into account the nature of our processing and the information available to us, including in relation to data subject rights, data protection impact assessments, and reporting to and consulting with relevant data protection authorities.
- ACCESS REQUESTS AND DATA SUBJECT RIGHTS
5.1. Data Subject Requests. Save as required or where prohibited (as applicable) under applicable law, we will notify the Customer of any request received by us or any Sub-processor from a data subject in respect of personal data included in the Authorized User Data or Customer End User Data, and will not respond to the data subject. The Customer shall be solely responsible for responding substantively to any such data subject request or communications involving personal data.
5.2. Changes. We will provide the Customer with the ability to correct, delete, block, access, or copy the Authorized User Data or Customer End User Data in accordance with the functionality of the Services.
5.3. Disclosure. We will maintain the confidentiality of Authorized User Data and Customer End User Data and will not disclose such data to third parties unless the Customer or the Agreement specifically authorises such disclosure or as required by domestic law, court, or regulator. If a domestic law, court or regulator requires us to process or disclose personal data to a third party, we must first inform the Customer of such legal or regulatory requirement and give the Customer an opportunity to object or challenge the requirement, unless we are legally prohibited from giving such notice.
- DATA RETURN AND DESTRUCTION
6.1. Return. We will, at the Customer’s request, return any Customer Data/Authorized User Data in our standard format.
6.2. Deletion/Destruction. On termination of the Agreement for any reason or expiry of its term, we will immediately cease processing Authorized User Data and Customer End User Data and will, within 30 days of being instructed in writing by the Customer, either securely delete or destroy or return (and not retain, except as required for record-keeping purposes), all of the personal data related to this Agreement in our possession.
- DATA PROTECTION IMPACT ASSESSMENT AND PRIOR CONSULTATION
7.1. To the extent required under applicable Data Protection Laws, we will provide
reasonable assistance to the Customer with any data protection impact assessments and with any prior consultations to any supervisory authority of the Customer, in each case solely in relation to the Processing of Authorized User Data or Customer End User Data and taking into account the nature of the processing and information available to us.
- CUSTOMER DATA SUBJECT TO CCPA
As used in this Section 12, “Business Purpose”, “Collects”, “Consumer”, “Sell”,
“Share” and “Service Provider” have the meanings assigned to them in the CCPA.
If Customer Data comprises Personal Data subject to the CCPA (“CCPA PersonalData”), the parties agree as follows with respect to such CCPA Personal Data:
(a) CCPA Personal Data is disclosed by Customer only for limited and specified purposes of providing Services to Customers pursuant to the terms of theAgreement. Each party agrees to comply with applicable obligations under CCPA and shall provide the same level of privacy protection to CCPA Personal Data as required by CCPA.
(b) Birdie will not Sell or Share any CCPA Personal Data it Collects pursuant to the Agreement.
(c) Birdie agrees not to retain, use or disclose CCPA Personal Data Collected pursuant to the Agreement for any commercial purpose other than for the Business Purposes specified in the Agreement or as otherwise permitted by the CCPA.
(d) Birdie will not retain, use or disclose CCPA Personal Data Collected pursuant to the Agreement outside of the direct business relationship between Birdie andCustomer, unless expressly permitted by CCPA.
(e) Customer shall have the right to take reasonable and appropriate steps to help ensure that Birdie uses the CCPA Personal Data Collected pursuant to the Agreement in a manner consistent with its obligations under CCPA.
(f) Birdie shall notify Customer if it makes a determination that it can no longer meet its obligations under CCPA. Upon such notice, the Customer may take reasonable and appropriate steps to stop and remediate unauthorized use of CCPA Personal Data.
(g) Birdie will enable Customer to comply with Consumer requests made pursuant to the CCPA. The customer will inform Birdie of any Consumer request pursuant to theCCPA that Birdie must comply with and provide information necessary for Birdie to comply with the request. If Birdie receives a request to know or a request to delete from a consumer with respect to CCPA Personal Data, Birdie shall either act on behalf of the Customer in responding to the request or inform the the consumer that the request cannot be acted upon because the request has been sent to a service provider.
(h) Notwithstanding the foregoing, as permitted under the CCPA, Birdie may retain, use or disclose CCPA Personal Data Collected pursuant to the Agreement: (i) for the specific Business Purpose(s) set forth in the Agreement that is required by CCPA, (ii) to retain and employ another service provider or contractor as a subcontractor, where the subcontractor meets the requirements for a Service Provider under the CCPA, (iii) for internal use by Birdie to build or improve the quality of the services it is providing to Customers, even if this Business Purpose is not specified in the Agreement, provided that Birdie does not use the CCPA Personal Data to perform services on behalf of another person, (iv) to prevent, detect or investigate data security incidents or protect against malicious, deceptive, fraudulent or illegal activity, even if this Business Purpose is not specified in the Agreement or (v) for the purposes enumerated in the California Civil Code section 1798.145, subdivisions (a)(1) through (a)(7).
- CUSTOMER DATA SUBJECT TO LGPD
If Customer Data comprises Personal Data subject to the LGPD (“LGPD Covered Data”), then Customer Personal Data, as the term is used in any Section of this DPA above shall be deemed to include LGPD Covered Data.
- CUSTOMER RESPONSIBILITIES
Without limiting its responsibilities under the Agreement, Customer is solely responsible for: (a) Account Data, Customer Credentials (including activities conducted with login credentials), and Customer Data, subject to Birdie’s Processing obligations under the Agreement and this DPA; (b) providing any notices required by Applicable Laws to, and receiving any required consents and authorizations required by Applicable Laws from, persons whose Personal Data may be included in Account Data, Customer Credentials, and Customer Data; and (c) ensuring no Personal Data relating to criminal convictions and offenses (GDPR Article 10) are submitted for Processing by the Services. Further, no provision of this DPA includes the right to, and Customer shall not, directly or indirectly enable any person or entity other than its authorized users to access and use the Services or use (or permit others to use) the Services other than as described in the applicable Order, the Agreement, and this DPA, or for any unlawful purpose.
- LIABILITY
Each Party’s (and each of its Affiliate’s) liability taken together in the aggregate, arising out of or related to this DPA, including without limitation under the Standard Contractual Clauses, whether in contract, tort or under any other theory of liability, is subject to the limitation of liability provisions of the Agreement, except to the extent such liability cannot be limited under Applicable Law.
- TERMINATION
12.1. This DPA will remain in full force and effect so long as the Agreement remains in effect and will terminate immediately upon termination of the Agreement.
- DEFINITIONS
Capitalized terms not otherwise defined in this Agreement shall have the respective meanings assigned to them in this Section 9 unless otherwise set out below:
“Applicable Laws” means any and all governmental laws, rules, directives, regulations, or orders that are applicable to a particular Party’s performance under this DPA, which may include, as applicable, EU Data Protection Law, the California Consumer Privacy Act of 2018, the CCPA, and the Brazilian Federal Law 13,709 (“LGPD”).
“Authorized User” means the Customer’s employees; any contract staff who are working for the Customer; and any other person working with, or on behalf of, the Customer who is granted access to the Services exclusively on the Customer’s behalf and with the Customer’s prior authorization.
“Authorized User Data” means the “personal data” relating to each Authorized User.
“CCPA” means Section 1798.100 et seq. of the California Civil Code and any attendant regulations issued there under as may be amended from time to time, including but not limited to the California Privacy Rights Act of 2020 (the“CPRA”) and its implementing regulations.
“Controller” has the meaning given in the UK GDPR.
“Customer End User” means an end user of the Customer.
“Customer End User Data” means the “personal data” relating to each Customer End User.
“Data Protection Laws” means the UK Data Protection Legislation and any other European Union legislation (including the EU GDPR) relating to personal data and all other legislation and regulatory requirements in force from time to time that apply to a Party relating to the use of personal data (including, without limitation, the privacy of electronic communications).
“EEA” means the Member States of the European Union together with Iceland, Norway, and Liechtenstein.
“EU GDPR” means the General Data Protection Regulation ((EU) 2016/679), as it has an effect on EU law.
“Ex EEA Transfer” is the export of personal data to a country or territory outside the EEA other than a country or territory, ensuring an adequate level of protection of personal data as determined by the European Commission.
“Ex UK Transfer” is the export of personal data to a country or territory outside the UK and such transfer is not governed by an adequacy decision made by the Secretary of State in the UK in accordance with the relevant provisions of the UK GDPR and the Data Protection Act 2018.
“Security Incident” means any accidental or unlawful destruction, loss, alteration, or unauthorized disclosure of, or access to, any Authorized User Data and/or Customer End User Data.
“Services” has the same meaning given in the Agreement.
“Software” has the same meaning given in the Agreement.
“Sub-processor” means any sub-processor engaged by us who agrees to receive from us Authorized User Data and/or Customer End User Data.
“UK Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK, including the UK GDPR; the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended.
“UK GDPR” has the meaning given to it in section 3(10) (as supplemented by section 205(4)) of the Data Protection Act 2018.
“UK SCCs” means the Standard Contractual Clauses (Processors) approved by European Commission Decision 2010/87/EU.
“personal data”, “data subject”, “processing”, “controller”, “data controller”, “processor”, “data processor” and “supervisory authority” should have the respective meaning given to them in the UK GDPR or EU GDPR (when applicable).
California Personal Data
For the purposes of this “California Personal Data” section the Data Processing Addendum, “Business Purpose,” “Sell” (and its derivatives), “Share” (and its derivatives), and “Service Provider” have the meaning ascribed to them in the CCPA.
When pursuant to the Agreement, Client discloses Personal Data to VLC that is directly subject to the CCPA (“California Personal Data”), the Parties acknowledge and agree that Client is a “Business” and VLC is a “Service Provider” for the purposes of the CCPA. Business and Service Provider agrees that Service Provider shall Process California Personal Data for the purpose of performing the Services under the Agreement between the parties (which the parties acknowledge and agree are for Client’s “Business Purpose”) or as otherwise may be permitted by the CCPA or applicable law. Except where permitted by applicable law or the Data Processing Addendum, Service Provider shall not (1) Sell California Personal Data, (2) retain, use, or disclose California Personal Data (i) for any purpose other than for the Business Purposes specified in the Agreement. For the avoidance of doubt, this “California Personal Data” section of the Data Processing Addendum shall only apply to California Personal Data.
ANNEX A
PERSONAL DATA PROCESSING PURPOSES AND DETAILS
Data Exporter: Customer
Data importer: Birdie
Subject matter of processing: The processing is needed in order to enable the provision of Services pursuant to the Agreement.
Duration of processing: For the duration of the Agreement, unless otherwise agreed in writing.
Nature of processing: Storage, transmission, and use in order to provide the Services.
Business purpose: For the provision of Services pursuant to the Agreement.
Personal data categories:
(i)Name, email address, and online identifiers (such as IP address) of each Authorized User.
(ii) Information contained in feedback, chat transcripts, or other format collected by the Customer and provided to Birdie relating to each Customer End User.
(iii) Metadata associated with the feedback collected by the Customer and provided to Birdie relating to each Customer End User.
Data subjects: Authorized User and Customer End User.
ANNEX B
SUB-PROCESSORS
Authorized User Data:
|
# |
Sub-processor |
Jurisdiction |
Processing |
|
1. |
Intercom |
US |
Name, email address, and IP address of each Authorized User. |
|
2. |
Google (Google Cloud Platform) |
US |
Name and email address of each Authorized User. |
|
3. |
Segment |
US |
Name, email address, and IP address of each Authorized User. |
|
4. |
RDStation |
BR |
Name, email address, and IP address of each Authorized User. |
|
5. |
Mixpanel |
US |
Name, email address, and IP address of each Authorized User. |
|
6. |
Hubspot |
US |
Name and email address of each Authorized User. |
|
7. |
Auth0 |
US |
Name, email address, and IP address of each Authorized User. |
Customer End User Data:
|
# |
Sub-processor |
Jurisdiction |
Processing |
|
8. |
Google (Google Cloud Platform) |
US |
Information contained in any feedback/comments collected by the Customer in relation to each Customer End User. |
|
9. |
OpenAI LLC |
US |
Information contained in any feedback/comments collected by the Customer in relation to each Customer End User. |
|
10. |
CSVBox |
US |
Information contained in any feedback/comments uploaded via CSV by the Customer in relation to each Customer End User. |
ANNEX C
TECHNICAL POLICIES AND PROCEDURES
Introduction
We maintain internal policies and procedures, or procure that our Sub-processors do so, which are designed to:
(i) secure any personal data processed by us against accidental or unlawful loss, access, or disclosure;
(ii) identify reasonably foreseeable internal risks to secure any unauthorized access to the personal data processed by us;
(iii) minimize security risks, including through risk assessment and regular testing.
We will conduct periodic reviews of the security of our network and the adequacy of our information security program as measured against industry security standards and our policies and procedures (including our security policy) and will use all practical efforts to procure that our Sub-processors do so as well.
We will periodically evaluate the security of our network and associated services to determine whether additional or different security measures are required to respond to new security risks or findings generated by the periodic reviews and will use reasonable efforts to procure that our Sub-processors do so as well.
Access controls
We limit access to personal data by implementing appropriate access controls.
Availability and backup of personal data
We regularly back-up data. Back-ups are stored separately and are encrypted at rest.
Encryption
We use encryption technology where appropriate to protect personal data held electronically.
Transmission or transport of personal data
We will implement appropriate controls to secure personal data during transmission or transit.
Team training
We periodically train our team on data security and privacy issues relevant to their job role and ensure that new starters receive appropriate training before they start their role. Employees are subject to disciplinary measures for breaches of our policies and procedures relating to data privacy and security.