Building CX Influence: Simple Steps to Executive Buy-In
Sam Chandler
Director of Customer Success, Kustomer
Vinicius David
Growth, Birdie
Watch the webinar
Many CX leaders wonder why they can't get budget, headcount or executive buy-in. Sam argues it starts long before the meeting: with a clear point of view, a visible body of work, and data that shows you're right. You'll learn:
50 minutes
Building CX Influence: Simple Steps to Executive Buy-In
Sam Chandler
Director of Customer Success, Kustomer
Vinicius David
Growth, Birdie
About the webinar
Many CX leaders wonder why they can't get budget, headcount or executive buy-in. Sam argues it starts long before the meeting: with a clear point of view, a visible body of work, and data that shows you're right. You'll learn:
Why imposter syndrome usually means you know more than you think, and how to turn your experience into a point of view
How to build a portfolio from work you already have, starting with LinkedIn, where only about 1% of users post actively
A simple map for executive buy-in: what you're asking for, where your data is, how much time you have, and how it ties to revenue, churn or efficiency
The guest
Sam Chandler
Director of Customer Success, Kustomer
Sam leads customer success at Kustomer after almost 10 years in customer success leadership at Zendesk. She coaches and speaks on CX leadership, personal branding and influence.
Sam Chandler shares how CX leaders build a personal brand, earn credibility with data and win executive buy-in.
Watch the webinar
See Birdie in action.
See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.
