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Customers Success Stories

See how leading brands use Birdie to turn customer feedback into measurable business impact.

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August 12, 2026

Asaas

How ASAAS used Birdie's Customer Intelligence to cut invoice response time from 15h29 to 1 hour, cut its backlog 93%, and take bot retention from 32% to 86.2%.

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Customers

September 3, 2025

Neon 2026

See how Neon used Birdie's Customer Intelligence and Frontline Intelligence to cut complaints 44%, rise from 4th to 12th in BACEN's ranking, and lift CSAT 12%.

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Customers

Nubank

Nubank reached 60% QA coverage and identified 8 NPS drivers with Birdie Frontline Intelligence. Projected +10 point tNPS lift from quality monitoring.

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Customers

August 7, 2026

Jeitto

See how Jeitto used Birdie's Customer Intelligence to unify 500K+ monthly customer signals, cut contact volume up to 96%, and lift service NPS to +92.5.

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Customers

Agibank

Agibank used voice of customer software to analyze 2.4M conversations, reducing churn 10% and preserving $60K monthly through advanced feedback analysis.

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Customers

Koho

Discover how KOHO used Birdie's Customer Intelligence platform to cut inbound contact volume by 75%, lift CSAT from 73% to 91%, and scale to 2M+ customers.

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Customers

June 24, 2026

Patreon

Contacts are no longer just tickets. They are signals. And Birdie makes it possible to hear, in plain language, what those signals are actually saying.

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Customers

Mercado Bitcoin

Mercado Bitcoin reduced customer feedback analysis from days to hours (80% improvement). Aligned CX, Product, Design with unified customer intelligence.

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Customers

Atlas

Atlas transformed product development with customer feedback analysis powered by AI. Faster innovation cycles, consumer-centric design, measurable gains.

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Customers

Neon

Learn how Neon improved app ratings by 27% and reduced detractors by 57% using Birdie's Customer Intelligence to unify feedback across 32M accounts.

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See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.

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