Jefferson Mendes

Operations & Customer Success Director

Jefferson Mendes is Frontline Intelligence & Customer Success Director at Birdie, where he is responsible for Frontline Intelligence, the company's AI quality management product. Before Birdie, he led collections and the digital account business at Nubank Brazil, then served as Head of Customer Experience at Nubank Mexico, guiding CX strategy through the company's expansion while supporting a team of more than 1,000 people. At Birdie, he has also led platform implementations for tech companies in Brazil and the United States. His mission is to delight customers, scale operations efficiently, and build high-performing teams.