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Bill Staikos

Strategic Advisor, U.S. Go-to-Market, Birdie.ai

Latest content
Blog

October 1, 2026

How KOHO's QA Overhaul Scaled Support, Not Headcount

KOHO moved from sampling a fraction of calls to scoring every conversation, and scaled its user base without growing its support team. Here is how they did it.

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Blog

August 4, 2026

Why CX Must Become Infrastructure in the Age of AI

Most CX programs have more data and AI than ever, yet action stays slow. See the four-loop model that turns customer signals into real infrastructure.

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Blog

July 22, 2026

Customer Experience in Financial Services: How to Make Better, Faster Decisions

Customer experience decision velocity decides who wins in financial services: how fast you turn scattered signals into owned, proven action. Here is the model.

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