QA that proves its value, in revenue, not rubric scores.
Score 100% of interactions. Connect every finding to business outcomes.
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The Quality Leader's reality
Quality leaders are the bridge between individual interactions and organizational performance. They see patterns no one else sees, but their biggest challenge is making those patterns matter to leadership, Product, and Ops.
Context
Responsible for interaction quality across support, sales, and success teams. You own coaching programs, QA scorecards, compliance monitoring, and the system that connects frontline behavior to customer outcomes and business results.
The Challenge
You're scoring interactions but can't tell leadership how it's impacting the business. CSAT is flat, coaching feels random, and the biggest problems in your QA data never get connected to product or ops. You're sampling 1–3% and you know you're missing things.
What Changes
Score 100% of interactions automatically and connect every finding to business outcomes. Coach on what actually changes results, not just what matches the rubric. Prove QA's value to leadership in revenue and retention terms, not compliance scores.
From sampling to strategic coverage
Score 100% of interactions automatically
Connect every score to business outcomes
Identify when it's not a quality problem
Built for how QA leaders prove business impact
Built around the workflows QA leaders live in every day, and the business outcomes they need to prove every quarter.
AI-powered scoring at 100% of volume
Score every interaction automatically — chat, email, voice, bot/LLM. Consistent rubric application at scale. Compliance monitoring without gaps. Your team focuses on coaching and exceptions, not routine scoring.
100% interaction coverage — not 1–3% sampling
Consistent rubric application across all channels
AI pre-screens for quality issues — humans review exceptions
Root-cause correlation
Quality scores connected to VoC signals. When a pattern of "low quality" emerges, Birdie diagnoses the source — so you know whether to coach, escalate to Ops, or flag for Product.
Separate agent issues from product/process failures
Know when to coach vs. when to escalate
Stop coaching for problems your agents didn't create
AI pre-screens for quality issues — humans review exceptions
Coach on what changes results, not just what matches the rubric. Birdie identifies which specific behaviors correlate with CSAT improvements, retention, and resolution rates — then tracks whether coaching moved the needle.
Behavioral analytics: which behaviors drive outcomes
Coaching workflows with impact tracking
Prove QA value in business terms every quarter
From interaction to outcome, tracked every step
Define
Set your quality rubric — the behaviors, outcomes, and compliance standards that actually matter to your business.
Evaluate
AI scores 100% of interactions automatically against your rubric. No sampling, no blind spots, consistent application across every channel.
Prioritize
Findings ranked by business impact. See which agent behaviors, process gaps, or product failures are driving the most damage — and fix those first.
Develop
Coach on what actually changes results. Track whether coaching moved CSAT, resolution rates, and retention — and prove it to leadership every quarter.
When decision velocity comes into play
Built for enterprises that can't afford to get it wrong
Security & Compliance
Birdie is built to the standards of regulated fintech and healthcare environments, anywhere in the world. Your customer data is encrypted, access-controlled, and audit-logged.
Accuracy & Transparency
We publish F1 scores. We show you model cards. We're explicit about accuracy limitations and edge cases. You know exactly what works, what doesn't, and why.
Availability & Support
99.9% uptime SLA. Dedicated enterprise support. Your decisions don't stop because your platform stopped. When you need us, we're here.
From signal to execution in one workflow.
Birdie connects to the systems where signals originate and the tools where work happens. Signals flow in from Zendesk, Slack, surveys, and reviews. Birdie diagnoses them. Decisions flow out to Jira, Asana, and your AI agents — with full context.
See IntegrationsSee Birdie in action.
See how Birdie turns customer signals into retention, expansion, and adoption decisions. 30 minutes. Live demo with outcomes.
