From oversight
to customer insight

Analyze millions of interactions, catch risks in time, and amplify proven behaviors across humans and AI.

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Let's be honest,
there must be a better way.

From scattered VoC data to manual agent audits, the tools meant to help are holding you back. These are the gaps Birdie was built to close.

Limited Visibility

Most human and AI interactions go unseen.

Lack of Control at Scale

Hard to enforce scripts, tone, or prompts across thousands.

Innefective Coaching

Feedback is late or disconnected from outcomes.

Slow Feedback Loops

Issues are caught only after they spread.

Disjointed Metrics

Human and AI scores don’t link to CX results.

Compliance Risks

Policy gaps and AI errors slip through unnoticed.

Where agent voices become business strategy

Connect the dots between customer feedback, agent behavior, and business results, so every action is data-backed.

Agent & Team Performance

Analyze agent behavior at scale while reducing costs

Automate quality checks across 100% of interactions, not just random samples. This lowers QA costs while ensuring no risk or opportunity goes unnoticed.

Automate quality checks across 100% of interactions
Identify efficiency gaps without adding headcount
Replace random sampling with full coverage analytics
Data Exploration & Dashboards

Correlate Business Metrics with Quality Score analytics

Tie quality scores to core KPIs like CSAT, sales, and retention. You see not only where agents comply, but how their performance moves the business.

Link QA outcomes to sales, retention, and CSAT results
Move beyond compliance to revenue-driving behaviors
See how agent performance impacts core business KPIs
Feedback & Coaching

Coach your agents in real-time with feedbacks at scale

Deliver instant coaching cues and personalized feedback for every interaction. Supervisors empower agents to improve on the spot, scaling excellence across teams.

Deliver instant, personalized feedback on every call or chat
Empower supervisors with AI-driven coaching cues
Scale best practices across human and AI agents
BPO Comparison

Manage and compare BPO performance in real-time

Benchmark outsourcing partners with consistent, data-driven QA. Spot performance gaps early, optimize contracts, and align vendors with business goals.

Benchmark vendors with consistent quality data
Spot performance gaps across locations or partners
Optimize outsourcing costs without compromising service

From data
to dialogue

Access to multiple data sources helps our AI provide context, make informed decisions, and seamlessly integrate into workflows which ensures greater accuracy, faster learning, and more proactive CX.

See our integrations.

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