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The latest insights on CX, product, user feedback, and the art of creating customer-centric products
Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams
In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]
From Product Management to the C-Suite: Navigating Your Path to Leadership
The journey from a product management role to a leadership position in the C-suite is [...]
Customer’s Voice and Product Success: 3 Key Insights by Lisa Orr, Sr. Product Manager at Zapier
It’s no secret that understanding and satisfying your customers is the key to a thriving [...]
Economic downturn: what changes should product management professionals expect?
Tech layoffs, GPTChat, and companies under pressure to be more effective and do more with [...]
Strong stakeholder relationship management in Product teams
Stakeholder relationship management webinar takeaways: self-awareness, data, and artifacts for stakeholder alignment In our last [...]
18 Product Management Certifications and Courses to Boost Your Career in 2024
Even with the recent economic challenges and uncertainties facing the tech industry, product management remains [...]
Top 20 product conferences to attend in 2024
After two years of many virtual events, in-person product conferences are coming back and these [...]
![[Masterclass] Scaling feedback loops across the PDLC](https://birdie.ai/wp-content/uploads/2023/01/Blog-Posts-6-300x225.png)
Feedback River: How it works and why it should be your product ops priority for 2023
As we get to the start of a new year, product teams are still working [...]
A product management maturity model to uplevel your business impact
“Software is eating the world.” The a16z’s famous quote from 2011 is still timely 12 [...]
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How to Transform Your CX from a Cost Center to a Strategic Profit Engine
The $3.8 Trillion Problem No One’s Talking About Did you know? Companies delivering exceptional customer [...]
AI in Customer Experience: 10 Must-Read Books for 2025
Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]
Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools
Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]
The Power of Continuous Feedback Loop in CX
Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]
Text Analytics for Voice of Customer: Beyond Topic Modeling
Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]
4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost
After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]
Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech
Leveraging Customer Feedback Analytics to Enhance Customer Experience
Navigating the Path to SaaS Success: Insights from Henrique at Bill.com
In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]