Reduce the uncertainty of product decision-making

Remove the noise from feedback to validate assumptions, discover new opportunities, and gather evidence to support better product decisions.
Remove the noise from feedback to validate assumptions, discover new opportunities, and gather evidence to support better product decisions.
Break down silos and make it smooth to access, search, and filter user feedback from multiple tools
Count on AI to help you find and summarize patterns and trends, combining qual and quant data to get insights faster
Quantify thousands of customers’ voices in seconds. Sift signals from noise to make more informed product decisions
Birdie uses Artificial Intelligence (AI) and Natural Language Processing (NLP) to transform countless customer feedback into quantifiable evidence to be used as a strategic input for product strategies and decisions.
Finding and monitoring new and existing patterns from customer feedback can help you improve key metrics, such as NPS, CSAT, Adoption, Engagement, Retention, Churn, new features launchers and more.
The analysis of user perception, combined with behavior data, makes it easier to identify opportunities and predict behaviors.
By collecting and analyzing customer feedback, product managers can make data-informed decisions about which features and enhancements to prioritize in their product roadmap.
This allows them can create more effective and efficient product development strategies, which can lead to better product experience and increased revenue.
Centralizing, quantifying, and analyzing feedback gives autonomy to product teams while helping them identify common user pain points and their root causes. Direct access to user feedback reduces bias and misinterpretation, making it easier to focus on initiatives that can improve customer satisfaction.
A feedback analytics platform can help people on product-related jobs to develop a deeper understanding of their customer’s needs, behaviors, and preferences. This can help to quickly onboard new employees and improve product intuition.
Create targeted messaging by using the most common words from the voice of your customers to effectively communicate the unique value of your product.
Quickly analyze deals lost reasons and churn reasons to increase win rate and retain customers. Discover how your audience and users are comparing you with competitors based on their feedback.
Features that enable a systematic approach to get insights from customer feedback
Create a live feed of feedback from NPS answers, surveys, support tickets, app reviews, and more by integrating the tools that your company uses and centralizing all user feedback data in one place.
Stay up to date with what customers are saying as fresh feedback comes up in your workspace. Link it with customer profile information, operational metrics, and custom fields to segment analysis and quickly find answers to your questions.
Organize feedback by Product Areas with our AI-powered multi-layered taxonomy and get data automatically classified by sentiment, intention, and reasons. Customize feedback groups while AI learning with you to suggest similar terms and scale your job.
Get an overview of quantified product feedback in charts to analyze sentiment, intention, and reasons; follow trends; compare data; and discover your product’s strengths and weaknesses.
Makes collaboration between product people and stakeholders easier and really turns the process of creating and evolving a product into a team sport, enabling every employee inside a company to participate in product development.
Bring your most important feedback sources to Birdie to get a 360 view of your users. Integrate with analytics tools to segment the data and create cohorts for granular analyses.
Save time by letting our AI filter strong signals from noise and automatically categorize sentiment, intention, and context of feedback.
Birdie automatically eliminates personal data from feedback and our SOC2-compliant model learns from customers to improve faster, but never shares data between customers.
Fostering more collaborative product strategies
Birdie is a Feedback Analytics Platform for Product teams. We centralize feedback from multiple sources using AI to help you: categorize it, summarize patterns and trends, combine qual and quant data, and get insights faster.
No, our focus is on the analysis of qualitative data (unstructured text) derived from feedback. However, you can also bring quantitative data related to each feedback, such as the NPS score, customer plan, feature usage, onboarding date, behavior, etc; and cross this information to make your analysis.
Birdie supports hundreds of languages and you can keep your feedback in the native language or automatically translates your data into English.
No, but we can suggest some specialized tools for that.
For now, each customer is being assisted individually by our customer success team.
Feel free to contact us at ask@birdie.ai 🙂