Reduce the uncertainty of product decision-making
Remove the noise from feedback to validate assumptions, discover new opportunities, and gather evidence to support better product decisions.
Fuel your product strategy with our Feedback Analytics Platform
Single source of truth
Break down silos and make it smooth to access, search, and filter user feedback from multiple tools
Increase efficiency
Count on AI to help you find and summarize patterns and trends, combining qual and quant data to get insights faster
Remove the noise
Quantify thousands of customers’ voices in seconds. Sift signals from noise to make more informed product decisions
The Feedback Analytics Platform for Product Teams
Birdie uses Artificial Intelligence (AI) and Natural Language Processing (NLP) to transform countless customer feedback into quantifiable evidence to be used as a strategic input for product strategies and decisions.
How Birdie can help your product strategies
Improve key metrics
Finding and monitoring new and existing patterns from customer feedback can help you improve key metrics, such as NPS, CSAT, Adoption, Engagement, Retention, Churn, new features launchers and more.
The analysis of user perception, combined with behavior data, makes it easier to identify opportunities and predict behaviors.
Inform product roadmap
By collecting and analyzing customer feedback, product managers can make data-informed decisions about which features and enhancements to prioritize in their product roadmap.
This allows them can create more effective and efficient product development strategies, which can lead to better product experience and increased revenue.
Identify product issues faster
Centralizing, quantifying, and analyzing feedback gives autonomy to product teams while helping them identify common user pain points and their root causes. Direct access to user feedback reduces bias and misinterpretation, making it easier to focus on initiatives that can improve customer satisfaction.
Enhance customer empathy
A feedback analytics platform can help people on product-related jobs to develop a deeper understanding of their customer’s needs, behaviors, and preferences. This can help to quickly onboard new employees and improve product intuition.
Refine product positioning
Create targeted messaging by using the most common words from the voice of your customers to effectively communicate the unique value of your product.
Understand how to beat the competition
Quickly analyze deals lost reasons and churn reasons to increase win rate and retain customers. Discover how your audience and users are comparing you with competitors based on their feedback.
“We use Birdie to discover and quantify our most requested features, biggest issues, and main reasons for losing deals – it has become our cockpit for user feedback centralization and analysis. This allowed us to cut our time spent analyzing data by half while also increasing our ability to gather evidence for faster decision-making and better stakeholder alignment.”
Richard Parolari
Business Discovery Manager
Do more with Birdie
Features that enable a systematic approach to get insights from customer feedback
Feedback streaming
Create a live feed of feedback from NPS answers, surveys, support tickets, app reviews, and more by integrating the tools that your company uses and centralizing all user feedback data in one place.
Exploration & Segmentation
Stay up to date with what customers are saying as fresh feedback comes up in your workspace. Link it with customer profile information, operational metrics, and custom fields to segment analysis and quickly find answers to your questions.
AI-Powered classification
Organize feedback by Product Areas with our AI-powered multi-layered taxonomy and get data automatically classified by sentiment, intention, and reasons. Customize feedback groups while AI learning with you to suggest similar terms and scale your job.
Analytics
Get an overview of quantified product feedback in charts to analyze sentiment, intention, and reasons; follow trends; compare data; and discover your product’s strengths and weaknesses.
Collaboration
Makes collaboration between product people and stakeholders easier and really turns the process of creating and evolving a product into a team sport, enabling every employee inside a company to participate in product development.
Connect your favorite tools with Birdie
Bring your most important feedback sources to Birdie to get a 360 view of your users. Integrate with analytics tools to segment the data and create cohorts for granular analyses.
Amplify your product expertise with AI-enabled customer feedback analysis
Save time by letting our AI filter strong signals from noise and automatically categorize sentiment, intention, and context of feedback.
Birdie automatically eliminates personal data from feedback and our SOC2-compliant model learns from customers to improve faster, but never shares data between customers.
Centralize customer feedback to create better products, experiences, and marketing campaigns
Fostering more collaborative product strategies
FAQ
What is Birdie?
Birdie is a Feedback Analytics Platform for Product teams. We centralize feedback from multiple sources using AI to help you: categorize it, summarize patterns and trends, combine qual and quant data, and get insights faster.
Is Birdie a product analytics tool?
No, our focus is on the analysis of qualitative data (unstructured text) derived from feedback. However, you can also bring quantitative data related to each feedback, such as the NPS score, customer plan, feature usage, onboarding date, behavior, etc; and cross this information to make your analysis.
What language do you cover?
Birdie supports hundreds of languages and you can keep your feedback in the native language or automatically translates your data into English.
Can you help us get more feedback?
No, but we can suggest some specialized tools for that.
Do you guys offer any kind of support?
For now, each customer is being assisted individually by our customer success team.
If I have another question, what should I do?
Feel free to contact us at ask@birdie.ai 🙂