CX & product intelligence blog

The latest insights on CX, product, user feedback, and the art of creating customer-centric products

Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams

In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]

From Product Management to the C-Suite: Navigating Your Path to Leadership

The journey from a product management role to a leadership position in the C-suite is [...]

Customer’s Voice and Product Success: 3 Key Insights by Lisa Orr, Sr. Product Manager at Zapier

It’s no secret that understanding and satisfying your customers is the key to a thriving [...]

Economic downturn: what changes should product management professionals expect?

Tech layoffs, GPTChat, and companies under pressure to be more effective and do more with [...]

Strong stakeholder relationship management in Product teams

Stakeholder relationship management webinar takeaways: self-awareness, data, and artifacts for stakeholder alignment In our last [...]

18 Product Management Certifications and Courses to Boost Your Career in 2024

Even with the recent economic challenges and uncertainties facing the tech industry, product management remains [...]

Top 20 product conferences to attend in 2024

After two years of many virtual events, in-person product conferences are coming back and these [...]

Feedback River: How it works and why it should be your product ops priority for 2023

As we get to the start of a new year, product teams are still working [...]

A product management maturity model to uplevel your business impact

“Software is eating the world.” The a16z’s famous quote from 2011 is still timely 12 [...]

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HIPAA-Compliant AI for Healthcare: Secure Patient Analytics with Birdie AI

Discover how Birdie AI's HIPAA-compliant platform enables healthcare organizations to analyze patient feedback securely while [...]

How to Transform Your CX from a Cost Center to a Strategic Profit Engine

The $3.8 Trillion Problem No One’s Talking About Did you know? Companies delivering exceptional customer [...]

AI in Customer Experience: 10 Must-Read Books for 2025

Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]

Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools

Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]

The Power of Continuous Feedback Loop in CX

Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]

Text Analytics for Voice of Customer: Beyond Topic Modeling

Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]

4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost

After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]

Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech

Leveraging Customer Feedback Analytics to Enhance Customer Experience

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