Turning feedback
chaos into clarity
Your customers are talking to you every day:
in tickets, chats, reviews, and surveys.
You already have the data. What you don’t have is the truth.
Most tools collect feedback. Some even summarize it with AI and give you high level topics and themes. But few can tell you why things happen, where they happen, or what to do next - with numbers you can REALLY trust.
The Birdie Difference
Because every interaction tells a story — of what’s working, what’s broken, and what’s next. Birdie helps you finally hear it — and act on it. Because understanding your customers isn’t a dashboard. It’s the difference between companies that talk about listening and those that lead with it.
That’s where Birdie comes in. We connect feedback, behavior, and identity to reveal hidden patterns, pinpoint friction, and drive action where it truly matters.
Built for action, not observation
Most tools show you what customers say. Birdie shows you why it matters. Our platform transforms unstructured feedback into clarity, mapping insights directly to outcomes like satisfaction, churn, and cost. Because collecting feedback is easy. Acting on it is where the real work begins.
AI that learns your business
Forget rigid taxonomies with endless reviews or manual tagging. Birdie’s self-supervised models combine the scale of LLMs with the precision of domain-specific training. It learns your product, your language, and your customers, automatically classifying feedback by journey, sentiment, intent, and more, all with the highest accuracy in the industry. Our models adapt to your products, language, and priorities; no manual tagging, no rigid taxonomies. The result: insights that actually reflect your business reality. You get accuracy at scale, with context that’s uniquely yours.
One source of truth across teams
CX, Product, and Operations teams finally working from the same truth. Birdie unifies feedback, behavioral data, and QA evaluations into one connected system — breaking silos and giving leaders visibility into what’s truly happening across journeys.
Unleashing the power of AI:
how Birdie helps Product Teams to stand out
From insight to action: The Birdie Methodology
Understanding customers is only the beginning. Acting on that understanding is what drives transformation.
Our proprietary Birdie Excellence™ methodology guides organizations through every step of that journey — from setting up listening systems and governance frameworks to building prioritization routines and tracking measurable impact. We don’t just give you insights — we help you build a culture that acts on them.
Flexible by design
No two companies listen the same way. Birdie was built to adapt — to your data architecture, tech stack, and maturity stage.
Whether you connect via data lakes, APIs, or S3 buckets, our modular architecture and open integrations make it easy to fit Birdie into your ecosystem, not the other way around.
And because every business speaks its own language, Birdie’s AI can be calibrated to your reality — learning your taxonomy, terminology, and context over time. You can validate, fine-tune, and retrain models to mirror your voice, products, and priorities — ensuring accuracy that evolves with you.
Proven at enterprise scale
Birdie powers insight for leading fintech, SaaS, and digital-first companies around the world.
Processing millions of feedback points each month, we deliver enterprise-grade scalability, security, and reliability — trusted by some of the most customer-obsessed brands.
How it all comes together
Birdie brings together two powerful modules in one unified platform:
Centralizes feedback from every source
Brings together NPS, tickets, app reviews, social channels, and more, using AI to uncover the key drivers of satisfaction, churn, and cost.
Automatically evaluates support interactions
to measure quality, compliance, and empathy, pinpointing coaching opportunities that genuinely move the needle.
