Scattered Data
Customer insights are spread across systems, making the full picture unclear.
No Standardization
Feedback is siloed and inconsistent, blocking comparability.
Hard to Prove ROI
CX impact is tough to tie to KPIs like retention or cost-to-serve.
Limited Visibility
Agent behavior is hidden, with audits relying on small samples.
Lack of Control at Scale
Hard to enforce scripts and tone consistently across thousands of interactions.
Innefective Coaching
Coaching is inconsistent and disconnected from real outcomes.
Two products, one purpose:
elevate your CX strategy
Connect the dots between customer feedback, agent behavior, and business metrics to reinforce your decisions with real data.
Turn fragmented signals into focused action
Birdie decodes the noise to reveal the story behind customer feedback, complete with measurable ROI.
Bridge the gap between humans, AI, and insight
Whether it's a voice, a text, or an agent's tone, Birdie connects performance with experience in real time.
Map the ”why” behind the message
Identify and categorize customer contact drivers at enterprise scale.
Know when the bot breaks down
Understand when and why chatbots transfer to human agents.
Spot the fire before it spreads
Detect and prioritize high-risk customer situations.
Hear the goodbye before it's spoken
Uncover root causes of customer departure and retention risks.
Remove the friction from the funnel
Identify obstacles preventing successful customer conversions.
Trace the pain to the product
Pinpoint specific product features damaging satisfaction scores.
Monitor where moments go wrong
Monitor and improve service quality across all touchpoints.
Light the path to loyalty
Enhance customer activation and ongoing engagement strategies.
Recover trust, not just debt
Optimize debt collection and payment recovery processes.
From siloed input to
shared understanding
Birdie connects your CX data across tools and teams, so insight flows into impact.
From siloed input to
shared understanding
Birdie connects your CX data across tools and teams, so insight flows into impact.
01. Centralize feedback
02. Act on What's Urgent
03. Drive Structural Change
04. Measure & Repeat
Centralize feedback
Collect signals from customer behavior and feedback across every channel in one place.
Act on What's Urgent
If the issue is operational, route it into the inner loop for fast fixes in support and process improvements.
Drive Structural Change
Feed deeper, recurring opportunities into product and engineering teams to shape the roadmap.
Measure & Repeat
Track the impact, learn from results, and restart the cycle for continuous improvement.
