The product intelligence blog
The latest insights on product, user feedback, and the art of creating customer-centric products
Why a robust customer feedback management system is an absolute must-have for product teams
Learn why a customer feedback management system should be one of the most important tools [...]
Driving strategic product prioritization: best metrics and processes
Learn how to align product outcomes and business objectives with prioritization frameworks processes to drive [...]
Customer feedback: A powerful resource for product management
Customer feedback is accessible more than ever through multiple channels. Still, many companies don’t look [...]
Informative Customer Feedback: How to Enhance Your Product Intuition
As Product Managers, we make decisions every day. It’s the core of our job. We [...]
How to use feedback analytics in the discovery process
There is no doubt that direct access to consumers in the discovery process can empower [...]
How to use customer feedback in product management
We produced 3 Key Learnings from our recent virtual discussion on our Experts roundtable: How [...]
How AI powers modern product management
Here are the five recognized stages of physical product management cycle and how product intelligence platforms can [...]
Customer-Centric Revolution and the Product Team’s role
The COVID-19 pandemic changed customer behaviors, driving even more consumers to switch brands on a [...]
Want more in-depth product content? Try our resource library
AI in Customer Experience: 10 Must-Read Books for 2025
Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]
Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools
Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]
The Power of Continuous Feedback Loop in CX
Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]
Text Analytics for Voice of Customer: Beyond Topic Modeling
Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]
4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost
After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]
Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech
Leveraging Customer Feedback Analytics to Enhance Customer Experience
Navigating the Path to SaaS Success: Insights from Henrique at Bill.com
In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]
Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams
In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]