The product intelligence blog

The latest insights on product, user feedback, and the art of creating customer-centric products

CPIs – Top metrics to be customer-centric

Many companies claim to be customer-centric, but in fact, may be spending all of their [...]

How to get valuable Consumer Insights in an era of Data Overload?

In COVID-19 times, having access to consumer data is no longer a problem for manufacturers. [...]

Want more in-depth product content? Try our resource library

[Template] CX Maturity Model
Birdie at Money20/20
Birdie at CSX WEEK 2024
Birdie at American Banker’s The Most Powerful Women in Banking
Birdie at Blueprintt CX Leadership Summit
Birdie at CX BFSI USA
Birdie at CUSTOMER DAY 2024
Birdie at CXFS
Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools

Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]

CX Feedback Loop Illustration
The Power of Continuous Feedback Loop in CX

Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]

Text Analytics for Voice of Customer: Beyond Topic Modeling

Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]

4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost

After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]

Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech

Leveraging Customer Feedback Analytics to Enhance Customer Experience [...]

Navigating the Path to SaaS Success: Insights from Henrique at Bill.com

In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]

Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams

In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]

Leveraging AI and Behavioral Economics for Community Building and User Engagement

Today it’s really important for businesses to create active online communities and get users involved. [...]

Master customer understanding to superpower your product skills

Schedule demo

Stay connected to Birdie