CX & product intelligence blog

The Power of Continuous Feedback Loop in CX

Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]

5 ways to a more confident product strategy – by Intercom and Momentive product leaders

In our most recent webinar, we had the pleasure of welcoming Aleks Bass, VP of [...]

Setting up Product Operations to reduce churn and grow revenue

How Product Ops can directly impact business outcomes in product-led companies

Adopting a strong product-centric approach to become more customer-centric

Being product-centric means being both customer-centric and user-centric when building a strong product - one [...]

Customer feedback: A powerful resource for product management

Customer feedback is accessible more than ever through multiple channels. Still, many companies don’t look [...]

Informative Customer Feedback: How to Enhance Your Product Intuition

As Product Managers, we make decisions every day. It’s the core of our job. We [...]

How to use feedback analytics in the discovery process

There is no doubt that direct access to consumers in the discovery process can empower [...]

How to use customer feedback in product management

We produced 3 Key Learnings from our recent virtual discussion on our Experts roundtable: How [...]

Customer-Centric Revolution and the Product Team’s role

The COVID-19 pandemic changed customer behaviors, driving even more consumers to switch brands on a [...]