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The latest insights on CX, product, user feedback, and the art of creating customer-centric products
4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost
After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]
Navigating the Path to SaaS Success: Insights from Henrique at Bill.com
In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]
Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams
In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]
Successful Product Discovery: 4 Key Insights from a Sr. Product Manager at Miro
Successful Product Discovery
Navigating the Product Multiverse: A Guide to Product Operations
Navigating the Product Multiverse: A Guide to Product Operations
Economic downturn: what changes should product management professionals expect?
Tech layoffs, GPTChat, and companies under pressure to be more effective and do more with [...]
Strong stakeholder relationship management in Product teams
Stakeholder relationship management webinar takeaways: self-awareness, data, and artifacts for stakeholder alignment In our last [...]
5 ways to a more confident product strategy – by Intercom and Momentive product leaders
In our most recent webinar, we had the pleasure of welcoming Aleks Bass, VP of [...]
Setting up Product Operations to reduce churn and grow revenue
How Product Ops can directly impact business outcomes in product-led companies
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HIPAA-Compliant AI for Healthcare: Secure Patient Analytics with Birdie AI
Discover how Birdie AI's HIPAA-compliant platform enables healthcare organizations to analyze patient feedback securely while [...]
How to Transform Your CX from a Cost Center to a Strategic Profit Engine
The $3.8 Trillion Problem No One’s Talking About Did you know? Companies delivering exceptional customer [...]
AI in Customer Experience: 10 Must-Read Books for 2025
Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]
Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools
Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]
The Power of Continuous Feedback Loop in CX
Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]
Text Analytics for Voice of Customer: Beyond Topic Modeling
Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]
4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost
After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]
Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech
Leveraging Customer Feedback Analytics to Enhance Customer Experience