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The latest insights on product, user feedback, and the art of creating customer-centric products
The State of Customer Feedback in Product: How Companies Use it to Build Successful Products
The importance of customer feedback in product teams cannot be overstated. Understanding the needs and [...]
Internet of Things Report shows users’ opinions about App performances
The Internet of Things (IoT) is a collection of interconnected devices capable of gathering and [...]
Voice of the customer: Air conditioner preferences in the US
Listening to the voice of the customer is a strategic step to companies understanding what [...]
Smart home devices: Users want more than connectivity
The Internet of Things (IoT) is a wonder that can make a difference in users` [...]
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How to Transform Your CX from a Cost Center to a Strategic Profit Engine
The $3.8 Trillion Problem No One’s Talking About Did you know? Companies delivering exceptional customer [...]
AI in Customer Experience: 10 Must-Read Books for 2025
Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]
Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools
Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]
The Power of Continuous Feedback Loop in CX
Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]
Text Analytics for Voice of Customer: Beyond Topic Modeling
Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]
4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost
After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]
Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech
Leveraging Customer Feedback Analytics to Enhance Customer Experience
Navigating the Path to SaaS Success: Insights from Henrique at Bill.com
In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]