The product intelligence blog

The latest insights on product, user feedback, and the art of creating customer-centric products

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The State of Customer Feedback in Product: How Companies Use it to Build Successful Products

The importance of customer feedback in product teams cannot be overstated. Understanding the needs and [...]

Internet of Things Report shows users’ opinions about App performances

The Internet of Things (IoT) is a collection of interconnected devices capable of gathering and [...]

Voice of the customer: Air conditioner preferences in the US

Listening to the voice of the customer is a strategic step to companies understanding what [...]

Smart home devices: Users want more than connectivity

The Internet of Things (IoT) is a wonder that can make a difference in users` [...]

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Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools

Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]

CX Feedback Loop Illustration
The Power of Continuous Feedback Loop in CX

Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]

Text Analytics for Voice of Customer: Beyond Topic Modeling

Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]

4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost

After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]

Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech

Leveraging Customer Feedback Analytics to Enhance Customer Experience [...]

Navigating the Path to SaaS Success: Insights from Henrique at Bill.com

In the fast-paced world of Software as a Service (SaaS), success isn’t just about building [...]

Product Leader’s First 180 Days: Insights from Esteban’s Masterclass on Scaling Product and Teams

In the ever-evolving landscape of product development, effective leadership can make all the difference between [...]

Leveraging AI and Behavioral Economics for Community Building and User Engagement

Today it’s really important for businesses to create active online communities and get users involved. [...]

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