Impact in business results through a seamless customer experience
Reduce cost-to-serve and increase satisfaction by pinpointing, quantifying, and taking action on friction points surfaced from your customer data – all on one platform.
Transform customer feedback and data into revenue and make CX a key differentiator
Centralize customer feedback from internal and external sources to uncover and quantify customer needs and pain points, generating insights that will lead to lower churn, better retention, and lower contact rate
Prioritize initiatives based on customers’ voices and prevent issues from becoming churn
Establish a continuous improvement process centered around the customer experience to ensure that problems are quickly identified and turned into prioritized initiatives across different teams to remove friction, improve customer experience, and increase profitability.
How Birdie can help you take your customer experience strategies to the next level
Centralize feedback
Create a feedback river with Birdie's easy integration to your existing data sources - public and private - or your company's data lake, saving months of manual data engineering work.
Enable filtering, search, conversational experiences, and other exploration and immersion in contextually rich feedback with efficiency and simplicity.
Monitor areas of interest (AoI)
Effortlessly monitor areas of interest with Birdie's dynamic tagging, cross-source visibility, and automatic data updates for comprehensive insights and instant reporting of what is changing and trending.
Identify & quantify opportunities
Identify and quantify opportunities and hypotheses effortlessly with Birdie's AI models, providing quantified insights and changes over time without the need for manual Excel analyses, data sampling, or additional requests.
Prioritize opportunities
Easily prioritize opportunities with Birdie's customer-centric workflow, providing visibility into all opportunities, customer segments, priorities, statuses, and related business metrics for an effective prioritization process across teams.
Track initiative's results
Measure results accurately with Birdie's constant monitoring, quantifying the impact of prioritized initiatives on key metrics and on the opportunities these initiatives are supposed to solve, building trust and motivation across your organization.
“Birdie is excellent for validating hypotheses and understanding the size, evolution, and recurrence of themes. It has enhanced our prioritization processes by 10x, helping us move from dispersed and raw data with very few evidence and data to a centralized place with real-time KPIs. This leads to significantly more informed, comprehensive, and streamlined decision-making for product leaders.”
Anna
CX & Performance Manager
Connect your favorite tools with Birdie
Bring your most important feedback sources to Birdie to get a 360 view of your users. Integrate with analytics tools to segment the data and create cohorts for granular analyses.
Optimize your product experience and drive results with AI-enabled customer experience analysis
Save time by letting our AI analyze data across sources and automatically identify opportunities of improvement that will directly impact retention and revenue.
Birdie automatically eliminates personal data from feedback and our SOC2-compliant model learns from customers to improve faster, but never shares data between customers.
Centralize customer feedback to create better products, experiences, and marketing campaigns
Fostering more collaborative product strategies
FAQ
What is Birdie?
Birdie is a Feedback Analytics Platform for Product teams. We centralize feedback from multiple sources using AI to help you: categorize it, summarize patterns and trends, combine qual and quant data, and get insights faster.
Is Birdie a product analytics tool?
No, our focus is on the analysis of qualitative data (unstructured text) derived from feedback. However, you can also bring quantitative data related to each feedback, such as the NPS score, customer plan, feature usage, onboarding date, behavior, etc; and cross this information to make your analysis.
What language do you cover?
Birdie supports hundreds of languages and you can keep your feedback in the native language or automatically translates your data into English.
Can you help us get more feedback?
No, but we can suggest some specialized tools for that.
Do you guys offer any kind of support?
For now, each customer is being assisted individually by our customer success team.
If I have another question, what should I do?
Feel free to contact us at [email protected] 🙂