CX & product intelligence blog

The latest insights on CX, product, user feedback, and the art of creating customer-centric products

Building and Scaling Feedback Loops for Effective Product Development

In the dynamic world of product development, feedback is the lifeblood that fuels innovation and [...]

Navigating the Product Multiverse: A Guide to Product Operations

Navigating the Product Multiverse: A Guide to Product Operations

A product management maturity model to uplevel your business impact

“Software is eating the world.” The a16z’s famous quote from 2011 is still timely 12 [...]

Product prioritization frameworks, challenges, and what really matters at the end

Here is all you need to know about product prioritization frameworks: key aspects, challenges, and [...]

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HIPAA-Compliant AI for Healthcare: Secure Patient Analytics with Birdie AI

Discover how Birdie AI's HIPAA-compliant platform enables healthcare organizations to analyze patient feedback securely while [...]

How to Transform Your CX from a Cost Center to a Strategic Profit Engine

The $3.8 Trillion Problem No One’s Talking About Did you know? Companies delivering exceptional customer [...]

AI in Customer Experience: 10 Must-Read Books for 2025

Discover 2025's essential AI customer experience books, curated by feedback analytics experts. Learn how AI [...]

Driving Strategic Market Intelligence with AI-Powered Customer Feedback Analytics Tools

Discover how AI-powered customer feedback analytics tools like Birdie.ai transform market intelligence, enabling data-driven decisions [...]

The Power of Continuous Feedback Loop in CX

Learn how continuous feedback, CX-centric strategies, and actionable insights help businesses improve customer satisfaction, build [...]

Text Analytics for Voice of Customer: Beyond Topic Modeling

Discover how Birdie.ai's Areas and Opportunities model outperforms traditional topic modeling in text analytics for [...]

4 Steps to Leverage Qualitative Data to Improve Customer Satisfaction and Reduce Support Cost

After multiple iterations of our own methodology to help our customers increase their customer satisfaction [...]

Leveraging Customer Feedback Analytics to Enhance Customer Experience in FinTech

Leveraging Customer Feedback Analytics to Enhance Customer Experience

Master customer understanding to superpower your product skills

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