Take your customer experience to the next level
Instantly uncover, understand, and quantify users’ friction and pain points to prioritize initiatives that will increase customer satisfaction and engagement while reducing contact rate and churn
Empowering customer-centric companies around the world
Transform customer feedback and data into revenue and make CX a key differentiator
Centralize customer feedback from internal and external sources to uncover and quantify customer needs and pain points, generating insights that will lead to lower churn, better retention, and lower contact rate
Fuel your Voice of the Customer Program
Feedback River
Build a single source of customer feedback, profile, and behavior to enable easy access and exploration of contextualized user feedback
Automated VoC Metrics Reporting
Automatically report key metrics – like NPS, contact rate, and net sentiment – by product, feature, journey, or customer segment and across all feedback sources
Granular, Quantified Insights
Uncover, validate, track, and quantify the impact of existing problems or requests in seconds with AI-powered feedback analysis
The answers you always wanted, available all the time
From Customer Experience to Product, Birdie empowers customer-centric teams to effortlessly transform feedback into actionable insights about what to prioritize to improve product experience
For Customer Experience
Elevate the value of your CX programs with automated real-time VoC reporting, 100% coverage of feedback across sources, and more contextualized and segmented insights
For Product Ops
Establish a single source of truth for feedback with a customer-centric product prioritization process that will fuel your product organization’s growth
For Product Teams
Enhance your product intuition and customer empathy, accelerate product discovery, and simplify roadmap prioritization by using contextualized feedback as evidence
Awarded and recognized as an AI & product innovator
Join the conversation: the content hub for customer-centric product and customer experience teams
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