Voc Template

Voice of the Customer (VoC) Meeting Template

Use this free presentation template to organize and present insights about customer pain points along their journeys as a way to support and guide discussions for relevant decision-making about what to prioritize for your product and customer experience

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Convert unprocessed feedback into actionable initiatives

Tailored for monthly Voice of Customer sessions, our template enables you to:

Uncover hidden insights in the customer journey
Size the impact of pain points in key metrics and key performance indicators
Prioritize opportunities based on their potential impact
Facilitate cross-team collaboration for swift improvements
Document your progress and commemorate achievements

Maximize the potential of your VoC meetings:

1. Gather diverse customer feedback signals (surveys, support interactions, online reviews)

2. Condense feedback into key themes

3. Use our template to interpret insights within your unique Customer Journey

4. Incorporate your data into the slides, guided by our examples

5. Engage stakeholders and guide decisions towards customer-centricity

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