Take your customer experience to the next level

Instantly uncover, understand, and quantify users’ friction points to prioritize initiatives that will increase customer satisfaction and engagement while reducing contact rate and churn

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Empowering customer-centric companies around the world

Transform customer feedback and data into revenue and make CX a key differentiator

Centralize customer feedback from internal and external sources to uncover and quantify customer needs and pain points, generating insights that will lead to lower churn, better retention, and lower contact rate

Fuel your Voice of the Customer Program

Feedback River

Build a single source of customer feedback, profile, and behavior to enable easy access and exploration of contextualized user feedback

Automated VoC Metrics Reporting

Automatically report key metrics – like NPS, contact rate, and net sentiment – by product, feature, journey, or customer segment and across all feedback sources

Granular, Quantified Insights

Uncover, validate, track, and quantify the impact of existing problems or requests in seconds with AI-powered feedback analysis

The answers you always wanted, available all the time

From Customer Experience to Product, Birdie empowers customer-centric teams to effortlessly transform feedback into actionable insights about what to prioritize to improve product experience

For Customer Experience

Elevate the value of your CX programs with automated real-time VoC reporting, 100% coverage of feedback across sources, and more contextualized and segmented insights

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For Product Teams

Enhance your product intuition and customer empathy, accelerate product discovery, and simplify roadmap prioritization by using contextualized feedback as evidence

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For Product Ops

Establish a single source of truth for feedback with a customer-centric product prioritization process that will fuel your product organization’s growth

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Ready to supercharge your VOC program?

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Awarded and recognized as an AI & product innovator

Join the conversation: the content hub for customer-centric product and customer experience teams

[Report] The State of Customer Feedback in Product Teams
[eBook] Product Ops beyond the hype
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[Masterclass] Scaling feedback loops across the Product Development Lifecycle
[Masterclass] Problem, Solution, Review: Product Discovery
[Masterclass] Product Ops: Everything Everywhere All at Once
[Webinar] Using Data & Insights to Build a Solid Product Strategy
[Webinar] Building more efficient Product teams in times of layoffs
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