Customer experience

Quickly understand consumers’ sentiment about your products, brands, and overall customer experience.

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Sentiment (Product, Brand, CX)

Quantify and understand how your Customer Service teams are performing compared to key competitors and even key partners, and learn how the Customer Experience is across different channels with AI-based analysis of voice-of-consumer data.

Anticipate product crises

By pulling together all consumer feedback from numerous sources in simple dashboards that show you exactly what your consumers are facing.

Understand key issues, trends, and their root causes

You can get granular data to stay up about what your consumers need from your products and its attributes and all of your retailers. So you can distill among specification, usability and technical issues and direct to the correct department.

Sentiment Anticipate product crises Understand key issues

Identify the impact of each issue/ conversation, and areas of focus.

By pulling together all consumer feedback from numerous sources in simple dashboards that show you exactly what your consumers are facing.

Have a summarized consumer sentiment report and easy access to detailed information about

You can get granular data to stay up about what your consumers need from your products and its attributes and all of your retailers. So you can distill among specification, usability and technical issues and direct to the correct department.

Identify the impact Consumer sentiment

Improve customer experience and satisfaction (rating)

Anticipate issues and crises

Provide direction/ feedback to quality, product, and marketing about critical areas of improvement.

Schedule a demo

Discover what consumers think about your brand, products, and competitors. Complete this form to get a snapshot of your business and learn more about what Birdie's AI can do for your company.