Instant clarity from every customer interaction

Birdie transforms fragmented feedback into a unified, intelligence layer that reveals root causes, quantifies impact, and guides your teams to the next right action.

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Dashboard showing customer support metrics including ticket count 6,232, NPS score 1,738, CSAT unsatisfied count 14, and a bar chart comparing CSAT and tNPS by quartile over four quarters.

Helping companies lead through strategic CX

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From siloed input to shared understanding

Customers are telling you exactly what’s broken, what’s confusing, and what’s costing you money. But the truth is buried across dozens of disconnected systems — so by the time you spot a pattern, the impact has already happened:

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Customer truth is scattered across 10+ tools. With no single source of truth, teams operate with blind spots and conflicting versions of reality.

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No shared taxonomy or consistent tagging. Without accuracy, you can’t compare data, identify true root causes, or trust what the numbers mean.

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Root causes surface too late to change the outcome. By the time patterns emerge, churn has increased, contacts have spiked, or revenue has leaked.

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You can’t quantify impact or prioritize confidently. Without linking feedback to revenue, retention, and cost, CX can’t influence the roadmap or prove ROI.

Imagine knowing exactly what to fix, why it matters, and how much impact it will create

Birdie’s Customer Intelligence Platform connects feedback, behavior, and customer identity with a flexible, transparent taxonomy that keeps insights accurate, comparable, and ready for impact modeling.

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A complete, consistent view of customer reality

Feedback, behavior, and customer identity unified in one place, powered by a flexible, transparent taxonomy that keeps insights accurate, comparable, and scalable across teams.

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Root-cause
clarity in minutes

AI analyzes millions of interactions to surface themes, intents, anomalies, and emerging risks instantly, so teams act before churn rises, contacts spike, or revenue leaks.

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Impact you can quantify with confidence

Every customer signal is tied directly to revenue, churn, retention, and cost-to-serve. Size problems, estimate upside, and prove the financial value of every initiative.

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Decisions driven by evidence, not opinions

Track outcomes over time — from cost savings to reduced contacts to loyalty improvements — and prioritize work based on measurable return, not gut feeling.

A global, proven approach to Voice of Customer Insights that drives continuous improvement

Birdie replaces scattered inputs with a unified, intelligence-driven approach that powers meaningful action succesfully implemented at 30+ customer-centric organizations.

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Centralize your customer reality

Unify data from 40+ sources — surveys, tickets, chats, calls, reviews, social, usage, and more — into one place. No silos, no conflicting tags, just a complete, consistent view powered by Birdie’s transparent, flexible taxonomy.

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Understand root causes and uncover opportunities — without a heavy taxonomy

Birdie’s AI surfaces themes, intents, anomalies, friction points, and emerging risks across every stage of the customer journey, revealing root causes and new opportunities without relying on rigid, manually maintained taxonomies.

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Prioritize and act where it matters most

Route urgent issues to support and operations for fast fixes, and send structural opportunities to product and engineering — with Birdie helping estimate business impact and connecting directly into your project management tools for seamless execution.

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Measure impact and close the loop

Track outcomes over time — cost savings, reduced contacts, churn reduction, loyalty gains. Validate what worked, quantify ROI, and continuously improve with each cycle.

Table showing initiatives with tracking metrics and status: 'Create a Transparent Credit Limit Increase Policy' down 2.1%, status Doing; 'Change communication procedure' up 0.18%, status DONE; 'Fix refund process' no metric, status TO DO; 'Unrecognized Bills' assigned to Partner with 60 days analysis timeframe, variation up 10.3%, status DONE.

Results that speak for themselves

See how leading companies turned feedback into business metrics

Mercado Bitcoin logo

Latin America's largest crypto exchange with 4+ million users and US$15B in trading volume, putting customer experience at the center of growth.

Impact

-80% data analysis time

(CX Operations)

• 50% drop in contact rate for priority issues
• 20% faster problem discovery
• Cross-functional alignment between CX, Product & Design
• From data prep to action-focused meetings

Patreon logo.

Leading creator economy marketplace facilitating $10 billion in total creator earnings with $2+ billion flowing annually to 300,000+ creators supported by 25+ million paid members.

Impact

-11% support tickets

(Creator Experience)

• 95% reduction in customer data analysis time
• Real-time product alert tracking
• 8:1 combined ROI from support,
churn prevention, and expansion

XP Inc. company logo

Nasdaq-listed investment platform managing $214 billion in assets for 4+ million clients across expanding financial services portfolio.

Impact

US$9M+ revenue

(Banking Operations)

• Boosted NPS 14 points for banking services
• Increased app store promoters 25%
• Cut contact rates in 30% w/ proactive resolution
• Identified $28K monthly support cost savings

Let’s unlock your customer intelligence together

Book a demo to experience how Birdie centralizes feedback, reveals root causes instantly, and quantifies the business impact of every improvement.

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