Now available · MCP Connector

Give your AI the customer context it's been missing.

Plug structured, real-time customer signals into Claude, ChatGPT, Gemini, Glean, or Cursor, so your AI actually understands your customers.

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Built for CX teams

Works with the AI tools your team already uses

What if every AI answer was grounded in what your customers actually said?

Today, your AI tools are only as smart as what you feed them. They know your docs, your tickets, your spreadsheets — but they're flying blind on the voice of your customer. Birdie's MCP connector changes that. In seconds, your AI gets live access to unified, structured customer intelligence across every channel — reviews, NPS, support, research — ready to reason over.

How it works

Three steps to customer-fluent AI

No engineering required. Connect in minutes and start asking questions your team has always needed answers to.

Connect your AI tool

Install the Birdie MCP connector from the Claude, ChatGPT, Gemini, Glean, or Cursor settings. Authenticate with your Birdie account via OAuth — done in under two minutes.

Birdie surfaces your customer intelligence

Your AI tool gains secure, real-time access to Birdie's unified customer data layer — structured themes, sentiment signals, verbatims, trends, and metrics across every feedback source your organisation has connected.

Ask anything. Get customer truth.

Query across all your customer feedback in natural language. Get instant, grounded answers — backed by real evidence from your customers, not hallucinations from training data.

What your team will actually ask

Real prompts, grounded in real customer data — the questions your team has always needed answers to.

Voice of Customer

"What are the top 5 complaints this month? Show me the verbatims."

Birdie's query_feedback surfaces ranked themes with supporting evidence. No more digging through spreadsheets or surveying your CSMs for gut feelings.

Trend Analysis

"Show me NPS trends over the last 6 months, broken down by segment."

Time-based analysis with segment filtering — the kind of view that used to take a data analyst half a day to pull together.

Product Discovery

"Find negative feedback about onboarding from enterprise customers in Q1."

Multi-filter queries across sentiment, topic, segment, and time. Turn qualitative signals into a prioritised product backlog — fast.

CX Operations

"Compare satisfaction scores across all our data sources — support tickets, reviews, and NPS."

Cross-channel benchmarking in a single prompt. See where your CX is strong and where it's breaking down, without stitching spreadsheets together.

Competitive Intel

"What do customers say they wish we had, that they've found elsewhere?"

Extract competitive signals from organic customer feedback across reviews and open-text responses — the ones your competitors can't see.

Executive Briefing

"Prepare a customer health brief for the board: sentiment, top pain points, and emerging risks this quarter."

Turn your entire feedback corpus into a boardroom-ready narrative — on demand, in seconds, backed by the impact score breakdown by area.

Why Birdie

Not just data. A customer context layer.

There's a meaningful difference between connecting your AI to raw feedback and connecting it to structured, trustworthy customer intelligence.

All your feedback, unified

Birdie aggregates signals from reviews, NPS, CSAT, support tickets, in-product surveys, and research interviews into one structured layer. Your AI reasons over the full picture, not fragments.

Structured, not just scraped

Raw feedback is noisy. Birdie pre-structures it into areas, opportunities, segments, and impact scores — so your AI retrieves clean, meaningful context instead of hallucinating patterns from noise.

Secure by design

Birdie MCP uses OAuth 2.1 with PKCE. Your data stays in Birdie's secure infrastructure. The connector gives AI tools read-only, scoped access — every request is authenticated and tied to your organisation only.

Common questions

Technical and practical answers about Birdie's MCP connector.

Give your AI a customer brain.